Privacy Policy — ck566

This Privacy Policy ("Policy") describes how ck566 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") of the ck566 website at ck566.pro and all associated services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of the Platform.

ck566 is committed to safeguarding the privacy of all Platform users. This Policy is written in plain language to help you understand your rights and our responsibilities. It applies to all registered account holders and unregistered visitors alike. We handle personal data only for clearly defined, legitimate purposes and only to the extent required to deliver the Platform's services reliably and securely.

ck566 collects personal information through several channels: directly from you when you register or use the Platform, automatically as you interact with the Platform, and from trusted third-party partners involved in payment processing and identity verification. The categories of personal information we collect include:

• Registration information: your name, date of birth, mobile number, and any identification documents provided for KYC verification.
• Account activity data: game history, betting records, deposit and withdrawal transactions, bonus usage, and session timestamps.
• Payment data: transaction reference numbers, payment method identifiers (such as the registered mobile number linked to your bKash or Nagad account), and transaction amounts. Full card numbers are never stored by ck566.
• Technical data: IP address, device type, operating system, browser type, and session duration, collected automatically via server logs and cookies.
• Communications data: records of any support conversations, complaints, or feedback submitted to ck566 through any channel.

We do not knowingly collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, or health data unless directly relevant to a responsible gaming assessment voluntarily initiated by the user.

Personal information collected by ck566 is used exclusively for the following purposes:

• Account management: creating, maintaining, and administering your registered account, including verifying your identity during the KYC process.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• Security and fraud prevention: monitoring account activity to detect and prevent unauthorised access, collusion, money laundering, and other prohibited conduct as defined in the Terms and Conditions.
• Customer support: responding to queries, resolving complaints, and providing assistance with account or payment issues submitted through our support channel.
• Platform improvement: analysing aggregated, anonymised usage data to identify technical issues, improve game performance, and optimise the user experience for Bangladeshi players on mobile devices.

ck566 processes personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted at registration, including account management and payment processing.
• Legitimate interests: processing for fraud prevention, security monitoring, and platform improvement, where these interests do not override your fundamental privacy rights.
• Legal obligation: processing required to comply with applicable laws, including record-keeping obligations, anti-money-laundering requirements, and responses to lawful authority requests.

Your personal information may be shared with the following categories of third party:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These parties are subject to their own privacy obligations.
• Identity verification providers: third-party KYC service providers may receive a copy of identification documents you submit during the account verification process, for the sole purpose of verifying your identity.
• Law enforcement and regulatory authorities: ck566 will disclose personal data where required to do so by applicable law, court order, or lawful government or regulatory authority request. We will not disclose more than is required, and we will inform you where legally permitted to do so.

ck566 handles payment data with particular care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or any other supported payment method, the relevant payment provider receives only the transaction data required to execute the transfer. ck566 does not store full card numbers, CVV codes, or complete banking credentials on its servers. Payment method identifiers (such as the mobile number associated with your bKash account) are stored in encrypted form and used only to match future transactions to your account.

All financial transaction records are retained in accordance with our data retention policy and applicable legal requirements. These records are not accessible to any party other than ck566's authorised personnel and, where legally required, regulatory or law enforcement authorities.

ck566 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: required for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies: remember your preferences such as language settings and display options to improve usability across sessions.
• Analytics cookies: collect aggregated, anonymised data about how users navigate the Platform. This data is used internally to identify pages that perform poorly or cause user confusion, and to prioritise improvements. No individual user is identified through analytics data.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional or analytics cookies will not prevent you from accessing games or making transactions but may reduce the quality of your experience.

ck566 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: account data is retained for the duration of your account and for a minimum period after account closure as required by financial record-keeping laws; transaction records are retained for the period required by applicable financial regulations; support communications are retained for a period sufficient to resolve any related dispute; technical logs are retained for a shorter period sufficient for security monitoring purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual. We do not retain data indefinitely for speculative future purposes.

You have the following rights in relation to the personal data ck566 holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable period.

• Right of access: you may request a copy of the personal data we hold about you. We will provide this in a commonly used electronic format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal obligations.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to data portability: you may request a copy of personal data you have provided to us in a structured, machine-readable format, where technically feasible.

We will action all valid requests without undue delay. In some cases we may need to verify your identity before proceeding with a request. We reserve the right to decline requests that are manifestly unfounded, repetitive, or disproportionate, in which case we will explain our reasons.

ck566 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption on all data transmissions, access controls limiting internal data access to authorised personnel only, regular security assessments of platform infrastructure, and secure storage of sensitive data fields using industry-standard encryption at rest.

While ck566 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also play a role in keeping your data safe: use a strong, unique password for your ck566 account, do not share your login credentials with any third party, and contact support immediately if you suspect your account has been compromised.

If you are a parent or guardian and believe that a minor under your care has registered on ck566, please contact our support team immediately at [email protected]. We will investigate and act promptly. Age verification checks are part of our standard KYC process and are applied to all newly registered accounts.

ck566 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated "Last updated" date. Where changes are material — for example, if we introduce a new category of data use or share data with a new category of third party — we will make reasonable efforts to notify registered users via their registered contact information prior to the changes taking effect. Your continued use of the Platform after any updated Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck566 handles your personal data, please contact our support team by email at [email protected]. Our support team is available 24 hours a day, seven days a week. Please do not include sensitive account credentials or full payment details in any email — use the secure in-platform support channel for account-specific matters.